Frequently Asked Questions

How do I purchase products?

You can start placing an order by clicking the Shop and select the product you wish to purchase together with the quantity and choice of colour.

Do I need to sign up to buy?

Yes. It is a requirement to create an account in order to purchase an item.

I have forgotten my password, now what?

Don’t worry if you have lost your password. You can click on the lost your password and key in your username or email address. We will send you an email to reset your password. Alternatively, you can drop us an email to info@skywerkzsg.com with your username or email.

What methods of payment are accepted?

We are a proud supporter of PayPal. Our main secured payment gateway is PayPal.

Why don't you ship to my country?

If your country is not shown in the delivery section, do drop us an email to info@skywerkzsg.com.

How much is the shipping fee?

Shipping price will be depending on the weight of the items.

How long will it take for my items to arrive?

Refer to our delivery information to find out more on the estimated duration for each country.

How do I get a refund?

Drop us an email to info@skywerkzsg.com and inform us on why you want to get a refund.

How do I return / exchange items?

You have 7 days to return an item(s) from the date you received it. To qualify for return, your item(s) must be unused, in the same condition that you received it, unassembled and with labels intact. Your item(s) must be in the original packaging and a proof of purchase is needed.

Drop us an email to info@skywerkzsg.com and state your reason for returning the item(s). Once we receive your item(s), we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will refund your money.

Shipping costs are non-­refundable. You are required to pay the shipping fee back to our warehouse.